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I asked one of the servers whether if someone asked me if she was pretty I responded “she is ok” would she be satisfied – immediately it clicked, if she is not satisfied with being described as OK then how can she be satisfied with asking our customers if the restaurant is OK. By definition OK means the minimum acceptable level and i have to believe your restaurant is striving for more.

When a waiter is trained and gets a position, he should be told what is expected from him in regards to service. He will be given x amount of tables in the establishment which will be called his station and even though he is paid a wage, his station is his own business. The better [...]