Hotel & Leisure
OnSite offers specialist hotel and leisure consultancy services. We work for hotel owners, operators, developers and investors and those planning to become involved in the hotel and hospitality industry. We work for other leisure venues such as shopping centres and entertainment venues where the same hospitality skills and experience is required to improve and evolve the customer experience and stabilise and upgrade the backbone of the business.
By providing a comprehensive consultancy service with an understanding of the demands in this sector, we are able to pin point which areas of the business need attention. The hotel and leisure sector operates in an exceptionally competitive climate and OnSite always seek to emphasise the value of their services is a reflection of the quality and experience of their team. Our team have a profound understanding of the issues that leisure and hotel operators encounter: They have tried and tested skills and methodologies and a perspective that, together with OnSite’s F&B colleagues, provides expertise across the spectrum.
Bringing us in should never be looked upon as an unnecessary cost or position of last resort but rather an investment in our expertise, providing a fresh and independent audit of the business. Hotels and leisure resorts rarely have long term tenants: customers are generally short term visitors and operators have an equally short amount of time to deliver the right service offering, with the right pricing – not forgetting with the right margins. We understand the delicate nature of this sector and having operated and managed profitable hotels, from start ups to business recovery, we are uniquely qualified to advise you on the areas where you need help.
Hotel and leisure venues are market sensitive, complex and capital intensive at times and the market dynamics affecting their operation are vast. We know how to assist you with developing your strategic planning, performance based management and operating structures alongside menu engineering for room service and franchise negotiations for food courts to negotiating with movie theater operators, landlords and bed linen providers.
Each client requires a bespoke solution to a set of business challenges which we see every day but which focus on the same set of results – an improved business model – every time.
