OnSite Consulting Services
At OnSite Consulting we use our own tried and tested step by step process for all areas of hospitality consulting. Our process is simple:
EVALUATION
The devil is in the detail. We analyze and review every dollar spent or to be spent, in order to discover where the costs centers are, where savings can be made, key revenue drivers and where your profits could be better maximized. We are happy to sign whatever non-disclosure provisions you require but absolutely insist that we be given the chance to work with the raw data – down to the last penny. It is only by immersing ourselves in every level of the financial data, gaining insight into every nook and cranny of the business, that we can drill down and identify what is going wrong and what is going right. And if you’re paying money for a hospitality consultant, we believe that these are the first answers they should deliver. And quickly.
PLANNING
Once we have the data we now know what needs fixing, what needs tweaking and what needs a total overhaul. Having identified the problems, we put together a meticulous plan for solving them, leaving no stone unturned. Our approach to any business starts at the back-of-house and we roll it forward, until we have addressed every possible element of the business. Rarely does everything need fixing or changing. Often the concept is great but the staffing levels are inefficient, creating an oversized payroll which does not serve the business. Or the customer experience is excellent but no emphasis has previously been placed on budgeting and margins, so a busy venue does not necessarily equate to a profitable venue. Having therefore identified both the strengths as well as the weaknesses, we include in our plan a way to maximize the assets as well as reducing costs. At OnSite Consulting, we believe that our hospitality consulting can help you achieve both demand-side returns and supply-side savings. So we present the plan of what needs to be done and how to do it, promptly.
EXECUTION
This is where we really add value. Most hospitality consultants will charge you for showing you what’s wrong or how to make it better – then they’ll go home. At OnSite Consulting, we know that our job is to also help you put it right. So we do. We will spend whatever time is necessary at your venue, to make sure that the plan is followed and, if need be, is adapted to meet the dynamic world that is venue operations. We don’t believe in sticking to a plan if it doesn’t work in practice and we don’t allow agendas to get in the way of making changes. The only thing that matters to us is that your project is a success.
We evaluate, plan, and execute. We teach management the skills we bring so they can be self sufficient when we leave. We leave a team with a better business. OnSite.
If you are interested in any of our consulting services, please don’t hesitate to contact us.
